Welcome to New New Delhi

During my first couple of weeks with Evalueserve, my Indian employer, I was put through an intensive induction training programme. One of the sessions focused on primary research and how to talk effectively on the phone. It was very interactive and included opportunities for us to practice phone calls and give feedback to each other. So during these practice sessions, one of my colleagues picks up the phone and says: "Hello, this is Mayank calling from Gurgaon. I would like to speak with …" Once… More information...

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