In praise of O2.

I recently changed my home broadband to O2. The online customer experience was practically sublime. I was expecting to pay the price for switching from trusty old friend BT, to a cheap-and-cheerful Jonny-come-lately, but far from it. The process was smooth and well-thought-out, and the communication was near perfect in timeliness, relevance and tone. Here's an example., the order confirmation email: Dear Adrian Kingwell Thank you for your order for O2 Broadband. Here's what you are getting… More information...

User:	Adrian Kingwell
Page:	mezzo.webnode.com (?)